General Terms and Conditions (GTC)
Dear Customer,
Please read these terms and conditions carefully to avoid any possible misunderstandings.
1. Contract / Payments
The contract is concluded upon acceptance of an order by Aebi's Hund und Hausbetreuung GmbH. By placing such an order, the client acknowledges having read, understood, and accepted the General Terms and Conditions (GTC).
Payments are due either on-site or by invoice at the end of the month.
In the event of cancellation due to illness, accident, etc., Aebi's Hund und Hausbetreuung GmbH cannot be held liable for any resulting costs.
Dog Walks and Day Care:
Cancellations of appointments must be made at least 48 hours in advance; otherwise, the full agreed price will be charged. The notice period for termination of the contract is two weeks. During this period, the full amount for the agreed services will be charged, even if not used.
Dog Holiday Care:
For cancellations of holiday care services, notice must be given at least one week in advance; otherwise, 50% of the total amount will be charged. For cancellations made less than 48 hours in advance, 100% of the total amount will be charged.
2. Assignment
Dog walks provided by Aebi's Hund und Hausbetreuung GmbH include picking up and returning the dog to the agreed location (home or workplace) at the agreed time.
Aebi's Hund und Hausbetreuung GmbH undertakes to perform the assigned tasks to the best of its knowledge and in good faith.
3. Liability / Insurance
The dog owner's responsibility is to ensure liability insurance for their dog (dog liability insurance).All costs and damages caused by the dog are the sole responsibility of the dog owner.
In case of accident or illness of the animal, Aebi's Hund und Hausbetreuung GmbH is only liable in cases of gross negligence or proven breach of the duty of care.
Aebi's Hund und Hausbetreuung GmbH accepts no liability for the dog escaping without fault, nor for any resulting damages or health consequences. This also applies to injuries during walks, play, or exercise.
Aebi's Hund und Hausbetreuung GmbH holds business liability insurance.
The dog owner undertakes to fully inform Aebi's Hund und Hausbetreuung GmbH about the dog's health status (e.g., heat in females).
Furthermore, the dog owner confirms that the dog has no contagious diseases and that all required vaccinations are up to date. The dog must also be dewormed and microchipped.
Aebi's Hund und Hausbetreuung GmbH uses treats during walks; therefore, any food intolerances must be communicated in advance.
4. Obligations
Aebi's Hund und Hausbetreuung GmbH undertakes to comply with the Animal Welfare Act during walks.
In case of emergency requiring a visit to the veterinarian, the dog owner agrees to bear all treatment costs. Whenever possible, the dog owner's designated veterinarian will be consulted.
Aebi's Hund und Hausbetreuung GmbH will inform the dog owner of any abnormalities, particularly injuries or other health issues.
Aebi's Hund und Hausbetreuung GmbH undertakes not to hand over entrusted house keys to third parties without the owner's explicit consent, nor to bring any unauthorized persons into the owner's premises.
5. Confidentiality
Personal information about the dog owner will not be shared with third parties without their explicit consent.
6. General Provisions
Any disputes arising from this agreement shall be governed by Swiss law.
Jurisdiction is Zurich 8006.
Zurich, February 9, 2024